Customer Engagement Platform Solution
Details
- Buyer
- Stirling Council
- Supplier(s)
- Netcall Technology Limited
- Value
- £437,229
- Topic
- Customer Relation Management software package
- Published
- 19 February 2026
Tender description
This procurement is concerned with the procurement and implementation of a Customer Engagement Platform. Lot 1: This procurement is concerned with the procurement and implementation of a Customer Engagement Platform.
Timeline
- Completed: Award date22 January 2026
- Completed: Award published19 February 2026Current notice
About the buyer
Stirling Council is a local authority covering the Stirling area, and buys through its Strategic Commissioning team. Every opportunity is advertised on Public Contracts Scotland, the national portal for Scottish public procurement. No approved or select supplier list operates here, so any registered company can apply once a notice appears. Contract value decides whether a formal tender or a request for quotation applies. Procurement can run as an open competition or a restricted one requiring pre-qualification. Stirling Council reports its annual procurement performance under the Procurement Reform (Scotland) Act 2014.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Stirling Council's contract awards have been in construction work, architectural and engineering services and health and social work.
Relevant CPV codes
- 48445000 · Customer Relation Management software package
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@stirling-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@stirling-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@stirling-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@stirling-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@stirling-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@stirling-council.gov |
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