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Stale Pre-tender

Pre-market Engagement (PME): CRM System to Integrate with a CCaaS Platform for Police Control Room & Contact Centre

Details

Buyer
Thames Valley Police
Topic
Software package and information systems
Published
5 February 2026
Source
uk:contracts_finder

Tender description

HIOWC & TVP is seeking information from qualified suppliers regarding the provision of a Customer Relationship Management (CRM) system that will integrate with a new Contact Centre as a Service (CCaaS) platform currently being procured for our Police Control Room and Contact Centre environments. Please see the attached document for further information and instruction Please submit responses by the closing date to the following address: procurementict@thamesvalley.police.uk

Timeline

  1. Pre-tender published5 February 2026
    Current notice

About the buyer

Thames Valley Police polices the Thames Valley area, and buys as a blue light force alongside Hampshire and Isle of Wight Constabulary under shared procurement arrangements. Suppliers view live opportunities on the Emergency Services Tendering platform, selecting Thames Valley Police from the organisation list. Contracts also appear on the In-Tend Electronic Tendering Site's Contracts Register, open without a login. Smaller-value work is listed on Contracts Finder as a further channel. Larger notices run through TED, the successor to the Official Journal of the European Union. The force manages and hosts a joint ICT arrangement covering Hampshire Constabulary.

The top 10 blue light buyers spent a collective £2.2bn between FY2021 and FY2025.

Over the past 5 years, most of Thames Valley Police's contract awards have been in security and defence equipment, software and information systems and repair and maintenance.

Relevant CPV codes

  • 48000000 · Software package and information systems
  • 72000000 · IT services: consulting, software development, Internet and support

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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Related topics

Topics related to Pre-market Engagement (PME): CRM System to Integrate with a CCaaS Platform for Police Control Room & Contact Centre, ranked by notice volume.

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TopicCountValue
  1. Contact Centre Tenders and Contracts
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  5. IT Contracts and Tenders
    27,610
    £1.8tn

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