Closed tender

Framework Agreement for AI Enabled Transcription Tools

Details

Value
£8,000,000
Topic
Software package and information systems
Published
23 September 2026
Submission
23 October 2026

Tender description

Caerphilly County Borough Council (the “Council”) is seeking to establish a Framework Agreement for AI Enabled Transcription Tools (the “Framework”). The purpose of the Framework is to support the Council to deliver a range of AI Transcription Tools to meet the varying needs of Council. The Procurement process will follow an open framework in line with the Procurement Act 2023 for an AI Enabled Transcription Tools for a multi provider framework with capability for mini competition and direct awards (where permissible) with providers who are successful in being awarded to the framework agreement. All successful Bidder(s) that have met the advertised award criteria will be placed on the framework for competed services, awards following mini-competitions and or Standard Services awards without re-opening competition) (where permissible). There will be no limit to the number of Suppliers to be awarded to the framework agreement following the evaluation of applications. All Bidders will need to satisfy the advertised award criteria as set out in this document to be placed on the framework agreement. The Council is seeking to establish a Framework Agreement for the provision of AI-enabled transcription and meeting intelligence tools. The proposed solutions shall support the recording, transcription, summarisation and management of meetings, discussions and other authorised audio or video content to support a wide range of Council services and business functions. The Council is seeking solutions that reduce administrative burden, improve efficiency and record keeping, support information management requirements, enhance workplace productivity, support accurate creation of documents and, provide Welsh language capability and accessibility features. The Framework Agreement is intended to provide the Council with access to a range of compliant AI-enabled transcription solutions that can be procured through call-off arrangements as required. Full requirements are outlined in the tender documents (ITT)

Timeline

  1. Completed: Tender published23 September 2026
    Current notice
  2. Completed: Submission date23 October 2026

About the buyer

Caerphilly County Borough Council is the local authority for the county borough, and buys as a local government organisation. Taxis, minibuses and wheelchair-accessible vehicle hire are sourced through a dynamic purchasing system. Childcare places in the non-maintained sector run through a separate dynamic purchasing system. Assessment and therapy services are bought through their own dynamic purchasing system.

Over the past 5 years, most of Caerphilly County Borough Council's contract awards have been in construction work, IT services and construction materials.

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Decision makers

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Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
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Procurement Manager+44 •••• ••••••
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Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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