Awarded contract

Online counselling and support service for children and young people - C406315

Details

Supplier(s)
XenZone Ltd
Value
£811,860
Topic
Psychiatrist or psychologist services
Published
2 February 2026

Tender description

Early intervention online counselling and digital support service for children and young people aged 11–25 across Barnet, Camden, Enfield, Haringey and Islington. The service provides a safe web platform with drop‑in and booked 1:1 text‑based counselling (12:00–22:00 Mon–Fri; 18:00–22:00 Sat–Sun), moderated forums, self‑help content and signposting, with step‑up/step‑down pathways to local CAMHS. Lot 1: "This notice relates to Early intervention online counselling and digital support service for children and young people aged 11–25 across Barnet, Camden, Enfield, Haringey and Islington. The service provides a safe web platform with drop‑in and booked 1:1 text‑based counselling (12:00–22:00 Mon–Fri; 18:00–22:00 Sat–Sun), moderated forums, self‑help content and signposting, with step‑up/step‑down pathways to local CAMHS. <br/>This notice is an intention to award a contract to the existing provider following direct award process C.<br/>The annual value of the contract is £405,930.00<br/>The lifetime value of the contract is £811,860.00<br/>The expiring contract ends 31/03/2026<br/>The contract term will be 2 Years with No Option to Extend<br/>The contract will start 01/04/2026 and end 31/03/2028"

Timeline

  1. Completed: Award published2 February 2026
    Current notice
  2. Completed: Award date2 February 2026

About the buyer

NHS North Central London ICB commissions health and care services across Barnet, Camden, Enfield, Haringey and Islington, working as one of England's integrated care boards. Clinical services are commissioned through the Provider Selection Regime rather than open competitive tender. Non-clinical goods and works follow the Public Contract Regulations and the Procurement Act 2023. Individual awards are logged in a public register of procurement decisions. Twelve NHS trusts and around 200 GP practices sit within its wider care system. The board formed in July 2022 under the Health and Care Act.

UK health spending has nearly quadrupled to £241.8bn in 2024/25, £20bn up on the year before. £140.6bn of that went to procurement, the biggest sector of UK public spending and the fastest-growing.

Over the past 5 years, most of NHS North Central London ICB's contract awards have been in health and social work, IT services and medical equipment and pharmaceuticals.

Relevant CPV codes

  • 85121270 · Psychiatrist or psychologist services

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Decision makers

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