Award of Customer Relationship Management Solution
Details
- Supplier(s)
- Softcat PLC
- Value
- £747,340
- Topic
- Software package and information systems
- Published
- 28 January 2026
Tender description
This procurement relates to the provision of a corporate CRM solution to replace the current solution that is due to expire this year. Lot 1: The Council carried out a direct award under the Crown Commercial Services framework Technology Products & Associated Services 2, Lot 3 Software
Timeline
- Completed: Award date27 January 2026
- Completed: Award published28 January 2026Current notice
About the buyer
Aberdeenshire Council is a local authority covering the North East of Scotland, running procurement through its own commercial team. Tenders are advertised on Public Contracts Scotland, the Scottish Government's national tender portal. Suppliers register on that portal to view opportunities and submit bids. Works contracts draw on Constructionline's approved contractor lists rather than open advertisement. Goods and services procurement instead favours regular open competition. A dedicated Commissioning Team inside Housing and Social Work buys community care and support services. Procurement strategy and annual reporting are developed jointly with Aberdeen City Council and Highland Council.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Aberdeenshire Council's contract awards have been in construction work, software and information systems and construction materials.
Relevant CPV codes
- 48000000 · Software package and information systems
- 48445000 · Customer Relation Management software package
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@aberdeenshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@aberdeenshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@aberdeenshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@aberdeenshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@aberdeenshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@aberdeenshire-council.gov |
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