IT Service Manager solution
Details
- Supplier(s)
- Freshworks Inc.
- Value
- £164,160
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 26 October 2026
Tender description
Provision of IT Service Desk Digital solution Lot 1: Provision of IT Service Desk Digital solution. Direct Bid via G-Cloud 14 Framework Agreement (RM1557.14)
Timeline
- Completed: Award date22 October 2026
- Completed: Award published26 October 2026Current notice
About the buyer
East Renfrewshire Council is a Scottish local authority based near Glasgow, buying as a local government organisation through its own corporate procurement team. Much of its purchasing runs through Scotland Excel frameworks and Procurement for Housing Scotland frameworks. A Corporate Procurement Strategy sets out how purchasing supports the council's wider objectives. Major contracts carry community benefit clauses covering local training, employment and business supply chains.
Over the past 5 years, most of East Renfrewshire Council's contract awards have been in construction work, architectural and engineering services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@east-renfrewshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@east-renfrewshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@east-renfrewshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@east-renfrewshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@east-renfrewshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@east-renfrewshire-council.gov |
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