Revenues & Benefits System Backlog Support
Details
- Supplier(s)
- NEC Software Solutions UK Ltd
- Value
- £823,200
- Duration
- 4 months
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 23 October 2026
- Source
- uk:contracts_finder
Tender description
The contract is for the provision of specialist support services to the Council's Revenues and Benefits service for a period of 4 months with the option to extend in any period up to a further 14 months. This contract has been awarded under the RM6259 - Vertical Application Solutions Framework (GCA). The appointed supplier will provide experienced resources to undertake the triaging, processing and management of outstanding cases, supporting the reduction of service backlogs and contributing to the timely and effective delivery of Revenues and Benefits functions.
Timeline
- Completed: Award date25 September 2026
- Completed: Award published23 October 2026Current notice
- Next: Contract expiry date25 January 2027in 3 months
About the buyer
Royal Borough of Kensington and Chelsea is a London local authority, procuring goods, works and services for the borough's council services.
Healthcare services procurement follows the Provider Selection Regime rather than a standard tender.
Over the past 5 years, most of Royal Borough of Kensington and Chelsea's contract awards have been in IT services, construction work and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@royal-borough-of-kensington-and-chelsea.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@royal-borough-of-kensington-and-chelsea.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@royal-borough-of-kensington-and-chelsea.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@royal-borough-of-kensington-and-chelsea.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@royal-borough-of-kensington-and-chelsea.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@royal-borough-of-kensington-and-chelsea.gov |
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