Request for Information: Cloud managed service team outsourcing on-call customer supportCloud managed service team outsourcing on-call customer support
Details
- Buyer
- Jisc
- Topic
- Systems support services
- Published
- 20 October 2026
- Submission
- 3 November 2026
- Source
- uk:find_a_tender
Tender description
We are considering outsourcing the support we provide our public sector customers for the management of their AWS and Azure infrastructure... Please read the Request for Information document for full detail
Timeline
- Completed: Pre-tender published20 October 2026Current notice
About the buyer
Jisc provides digital, data and network services to UK higher and further education, and buys as a central body with its own commercial team. Frameworks and dynamic purchasing systems cover network equipment, cloud services and research systems. Member universities and colleges call off these agreements directly, without running their own tender. Regional partners including SUPC, APUC and HEPCW extend this buying power across the sector.
A procurement pipeline lists larger contracts expected over the next five years.
Over the past 5 years, most of Jisc's contract awards have been in education and training, IT services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@jisc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@jisc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@jisc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@jisc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@jisc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@jisc.gov |
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