TR5906 A Single Supplier Contract for a Service Provider to provide the Supply, Maintenance and Support of Citrix DaaS, Virtual Apps and Desktops

Tender description

The Contracting Entity intends to procure a contract for the supply, maintenance and support of Citrix DaaS, Virtual Apps and Desktops. It is proposed that the contract will include (non-exhaustive list - high level scope) Supply, Maintenance and Support of Citrix DaaS, Virtual Apps and Desktops for approx. 11,000 users. This is currently provided under the Citrix Platform License subscription. The supply and support of any new Citrix products, licenses, cloud services or services as required. The support and maintenance of four Citrix NetScaler MPX 9200’s and supply of any future infrastructure requirements. The provision of Customer Success Services, Priority Support, and Problem Escalation processes. Citrix Education and Training as required. Citrix Professional Services days as required. Annual Health Checks as required. Applicants must hold a Citrix Fusion Resell-Platinum Accreditation at date of submission of PQQ.