Transit Payment Service Providers (TPSP), Closed Loop cEMV Token Providers, and Handheld Revenue Inspection Devices, for public transport services

Tender description

Smart Applications Management Limited (SAM) is the trading name of South West Smart Applications Limited, a Membership based central purchasing body, which owns and runs the National Mobilities Procurement Hub for its Members. This Framework is for the procurement of Suppliers providing Transit Payment Services, Closed Loop cEMV Token Services, and Revenue Inspection Devices for public transport services. The Framework has 3 Lots: Lot 1: Transit Payment Service Providers (TPSP) This Framework Lot is to provide Transit Payment Service Provider (TPSP) services for integration with an existing Account Based Ticketing (ABT) ticketing solution to enable the acceptance of Contactless EMV for travel. The Transit Payment Service provides the necessary capabilities to interface with Contactless EMV enabled validation devices to accept validation transactions (otherwise known as "Taps") including: • The protection of sensitive cardholder data in transit and rest (specifically via encryption and tokenisation) • Processing of Taps in accordance with the card scheme transit guidance (enabling aggregation, debt recovery and liability sharing) • Interfaces with ABT Fares engines to facilitate the calculation of fares and charges • Interfaces with Acquirers to perform authorisation and settlement of travel and inspection charges Lot 2: Closed Loop cEMV Token Providers This Framework Lot is to provide secure closed-loop cEMV Account Based Token media capabilities, enabling the issuance, management, and acceptance of physical travel media based on cEMV technology, and digital equivalents loaded into mobile wallets that can be integrated with transport authority cEMV PAYG solutions. The closed-loop cEMV Transit Token capability provides the necessary features to manage cEMV token media issuance and lifecycle operations, including: • Secure generation, cryptographic key injection, and personalization scripting for physical cards, and provisioning and management of digital cards provisioned to mobile wallets • Integration with administrative web tools and back-office APIs to support batch ordering, inventory management, and postal fulfilment • Support for physical card personalization, verification and quality assurance prior to dispatch • Comprehensive lifecycle management capabilities supporting activation, suspension, replacement, and secure blocking of compromised or lost credentials • Native interoperability with the ABT Back Offices to maintain mapping of physical or digital cEMV cards with ABT Token accounts to enable Tap processing, charging and balance management. Lot 3: Handheld Revenue Inspection Devices This framework lot provides handheld Revenue Inspection Devices (RIDs) for passenger transport services. RIDs are vital tools used by Revenue Protection officers to enable them to determine if passengers have paid for their travel (when inspecting pre-purchased ticket products or smartcards) or have validated their PAYG travel media correctly, indicating that they intend to pay for their travel. The Framework Lot RIDs support the following: • Inspection of a range of travel media including multi-format 2D Barcodes, Contactless EMV and ITSO Smart Cards. • Multiple models of Contactless EMV inspection, including Immediate, Deferred and Hybrid • Integration with back-office services including eTVD, ITSO HOPS, ABT Back offices and Transit Payment Service Providers (TPSPs) as required for the travel media and inspection models in operation