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Managed Debt Collection Services

Details

Buyer
Government Commercial Agency
Value
£650,000,000
Topic
Financial consultancy, financial transaction processing and clearing-house services
Published
22 October 2026
Submission
27 November 2026in 1 month
Source
uk:find_a_tender

Tender description

This framework is for the provision of Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers.

Timeline

  1. Tender published22 October 2026
    Current notice
  2. Submission date27 November 2026in 1 month

About the buyer

The Government Commercial Agency is an executive agency of the Cabinet Office, formed in April 2026 from Crown Commercial Service and several Cabinet Office commercial teams. More than 100 commercial agreements sit under its management, covering goods and services for public sector buyers. An assisted procurement service guides public buyers who are new to the frameworks. A board of independent non-executive directors oversees the agency.

Over the past 5 years, most of Government Commercial Agency's contract awards have been in IT services, software and information systems and business services.

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