AI Overlay for the Existing Avaya Elite Telephony Platform
Details
- Value
- £200,000
- Topic
- Software package and information systems
- Published
- 29 September 2026
- Submission
- 30 October 2026
- Source
- uk:find_a_tender
Tender description
The purpose is to test feasibility, capability, assurance needs, delivery complexity, indicative cost and market appetite for an AI-enabled overlay to the existing telephony environment. The engagement will also help NEAS identify requirements that should inform a future complete telephony replacement aligned with emerging national standards and design. The evidence may support an options appraisal, business case, pilot proposal or future procurement strategy, but none is guaranteed.
Timeline
- Completed: Pre-tender published29 September 2026Current notice
About the buyer
North East Ambulance Service NHS Foundation Trust provides emergency and urgent care across the North East, and buys as a healthcare organisation with its own procurement team. Main spending covers medical equipment, IT and communications, fleet and logistics, and professional services. Suppliers are expected to follow the Counter Fraud Authority's Suppliers' Code of Practice.
The Trust publishes annual Provider Selection Regime summaries.
Over the past 5 years, most of North East Ambulance Service NHS Foundation Trust's contract awards have been in health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@north-east-ambulance-service-nhs-foundation-trust.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@north-east-ambulance-service-nhs-foundation-trust.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@north-east-ambulance-service-nhs-foundation-trust.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@north-east-ambulance-service-nhs-foundation-trust.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@north-east-ambulance-service-nhs-foundation-trust.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@north-east-ambulance-service-nhs-foundation-trust.gov |
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