Warm Homes: local Grant - Customer Journey Support (Additional services)
Details
- Supplier(s)
- Community Home Solutions Ltd
- Duration
- 2 years
- Topic
- Energy-efficiency consultancy services
- Published
- 21 January 2026
- Source
- uk:find_a_tender
Tender description
The award is to enable the Customer Journey support function to the Government funded Warm Homes: local Grant delivery in Staffordshire. Whilst the delivery of WH:LG (retrofit installation and coordination of insulation and low-carbon heating measures are free to the end user /householder) it is contracted directly by the Council with other providers, the contract for Staffordshire's Customer Journey support is held by the Midlands Net Zero Hub with Community Homes Solutions CIC. The Direct Award if is for the Council to award Additional services beyond the 'core services' MNZH contract with CHS - to allow effective and bespoke local support throughout the customer journey from initial marketing to customer after care over the contract period (December 2025 to end of March 2028). ## Contract award
Timeline
- Completed: Award published21 January 2026Current notice
- Completed: Award date21 January 2026
- Next: Contract expiry date31 March 2028in 18 months
About the buyer
Staffordshire County Council buys as a local authority, with a Commercial Team managing procurement on its behalf. Suppliers register on Proactis, the council's electronic tendering system, to view opportunities and submit bids. Larger opportunities are also advertised on Find a Tender, the government's procurement portal. Contracts below the advertised threshold are handled directly by individual council directorates rather than the Commercial Team. Existing framework agreements, dynamic purchasing systems and collaborative partner arrangements are used ahead of new competitions where possible. Contract award notices and procurement reports are published for transparency.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Staffordshire County Council's contract awards have been in business services, waste, cleaning and environmental services and construction work.
Relevant CPV codes
- 71314300 · Energy-efficiency consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@staffordshire-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@staffordshire-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@staffordshire-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@staffordshire-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@staffordshire-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@staffordshire-county-council.gov |
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