Salesforce Service Cloud Voice
Details
- Supplier(s)
- Salesforce UK Limited
- Value
- £22,538,947.5
- Topic
- Customer Relation Management software development services
- Published
- 19 January 2026
- Source
- uk:find_a_tender
Tender description
Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce. Lot 1: Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.
Timeline
- Completed: Award date16 January 2026
- Completed: Award published19 January 2026Current notice
About the buyer
Places for People Group Ltd is a housing association and one of the UK's largest property, development and regeneration groups. The group's development arm buys through its own frameworks and dynamic purchasing systems for construction supply. A separate Direct Build Dynamic Purchasing System covers residential development work in Scotland. The group also runs Procurement Hub, its own procurement consortium open to public sector organisations as members.
Over the past 5 years, most of Places for People Group Ltd's contract awards have been in construction work, architectural and engineering services and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@places-for-people-group-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@places-for-people-group-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@places-for-people-group-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@places-for-people-group-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@places-for-people-group-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@places-for-people-group-ltd.gov |
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