Awarded contract

Service Now Licenses Renewal 26-30

Details

Buyer: UK Health Security Agency
Supplier(s): Softcat PLC
Value: £5,678,372.91
Duration: 4 years
Topic: Software package and information systems
Published: 27 August 2026
Source: uk:contracts_finder

Tender description

Renewal of UKHSA's ServiceNow software licences, which support the organisation's core IT service management, asset management, security operations and digital workflow functions.

Timeline

Completed: Award date13 August 2026
Completed: Award published27 August 2026
Current notice
Next: Contract expiry date31 March 2030in 3 years

About the buyer

The UK Health Security Agency (UKHSA) is an executive agency sponsored by the Department of Health and Social Care, and buys through its own end-to-end commercial service. Procurement, contract management and market engagement sit within the Commercial, Vaccines and Countermeasures Delivery directorate. UKHSA hosts the Diagnostics and Research Open Framework for diagnostics and research supplies and services.

A published pipeline lists larger planned commercial activity.

Over the past 5 years, most of UK Health Security Agency's contract awards have been in medical equipment and pharmaceuticals, laboratory and precision equipment and software and information systems.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@uk-health-security-agency.gov
Commercial Director	+44 •••• ••••••	••••••••@uk-health-security-agency.gov
Procurement Manager	+44 •••• ••••••	••••••••@uk-health-security-agency.gov
Category Lead	+44 •••• ••••••	••••••••@uk-health-security-agency.gov
Senior Buyer	+44 •••• ••••••	••••••••@uk-health-security-agency.gov
Contracts Manager	+44 •••• ••••••	••••••••@uk-health-security-agency.gov