Awarded contract

IT Managed Services Provider

Details

Value
£1,322,741
Duration
5 years
Topic
Information technology services
Published
18 August 2026

Tender description

Royal Armouries is awarding a contract for the provision of a range of managed IT services. The services include day-to-day user support, management of cloud infrastructure and end-user devices, continuous security monitoring and incident response, backup and recovery arrangements, service reporting, supplier coordination, technical documentation, service improvement planning, strategic guidance and exit and handover support. The contract is being awarded under the GCA framework RM6190, Lots 3a and 4a. The contract term follows a 5 + 1 + 1 structure, comprising an initial term of five years plus a two-month transition period, with two optional extensions of 12 months each. The total contract value, including optional extensions, is £1,322,741 excluding VAT and £1,587,289.20 including VAT. ## Contract award

Timeline

  1. Completed: Award date7 August 2026
  2. Completed: Award published18 August 2026
    Current notice
  3. Next: Contract expiry date16 December 2031in 5 years

About the buyer

Royal Armouries Museum is a non-departmental public body sponsored by the Department for Culture, Media and Sport, with its own procurement officer in Leeds. As a freedoms body, the museum can opt in or out of central procurement case by case. Relevant Government Commercial Agency frameworks are used where they fit its needs. Accountability for procurement sits with the Director General, within delegated limits.

Goods, services and works are bought by competition, with direct award limited to exceptional cases.

Over the past 5 years, most of Royal Armouries Museum's contract awards have been in business services, recreation, culture and sport and IT services.

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Decision makers

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