CST240 Contact Centre Telephony & Multi-Channel Solution & Associated Services - call-off from RM6285 GCA framework
Details
- Supplier(s)
- Netcall Technology Limited
- Value
- £373,672
- Duration
- 1 year
- Topic
- Software package and information systems
- Published
- 11 August 2026
- Source
- uk:contracts_finder
Tender description
Direct award call-off contract from GCA RM6285 Back Office Software 2 framework for the provision of Contact Centre Telephony & Multi-Channel Solution & Associated Services.
Timeline
- Completed: Award date10 July 2026
- Completed: Award published11 August 2026Current notice
- Next: Contract expiry date9 July 2027in 9 months
About the buyer
Derbyshire County Council is the local authority for the county of Derbyshire and organises its procurement by category under a five-year rolling strategy. Tender notices are published on Find a Tender, the Central Digital Platform, under the Procurement Act 2023. Documents for each tender are issued through the Proactis supplier portal, where suppliers register and set tailored alerts. Category management consolidates recurring spend into frameworks and dynamic purchasing systems. Three category leads cover corporate, property and ICT, people services, and place. Call-offs from ESPO frameworks for estates and language services are recorded as published council decisions.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Derbyshire County Council's contract awards have been in construction work, transport services and business services.
Relevant CPV codes
- 48000000 · Software package and information systems
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@derbyshire-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@derbyshire-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@derbyshire-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@derbyshire-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@derbyshire-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@derbyshire-county-council.gov |
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