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Closed tender

Alarm Receiving Centre Call Handling System

Details

Buyer
North Hertfordshire District Council
Value
£2,000,000
Topic
Industry specific software package
Published
10 August 2026
Submission
2 October 2026
Source
uk:find_a_tender

Tender description

This is the pre-qualification stage of a two stage process, for the procurement of a replacement Alarm Receiving Centre (ARC) platform supporting the Herts Careline service. North Hertfordshire District Council (NHDC) has previously undertaken Preliminary Market Engagement to inform this procurement. The ARC forms a critical component of the Council’s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies. NHDC uses an E-Tendering system (In-Tend) for all procurement activities. Suppliers must submit their responses via the Supply Hertfordshire Portal at:
 Supply Hertfordshire Electronic Tendering Site - Home - You must be registered on the portal to submit a response. - If already registered, use your existing username and password. - A password reminder link is available on the homepage if required. For technical difficulties, please contact the In-Tend Helpdesk at 0845 557 8079 or support@in-tend.com

Timeline

  1. Tender published10 August 2026
    Current notice
  2. Submission date2 October 2026

About the buyer

North Hertfordshire District Council is a local authority based in Letchworth. Late tenders cannot be submitted, because the system closes at the deadline. Contract Procurement Rules set the tendering methods, including call-offs under a framework agreement. The council encourages bids from local businesses, SMEs and voluntary sector organisations.

Over the past 5 years, most of North Hertfordshire District Council's contract awards have been in architectural and engineering services, construction work and hotel, catering and retail.

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Decision makers

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