Awarded contract

NDC0097-26 - Complaints Management Platform

Details

Buyer: North Devon District Council
Supplier(s): ROL Solutions Ltd
Value: £49,500
Duration: 2 years
Topic: Software package and information systems
Published: 7 August 2026
Source: uk:contracts_finder

Tender description

Complaints Management Platform - GCloud14 Call-Off

Timeline

Completed: Award date1 August 2026
Completed: Award published7 August 2026
Current notice
Next: Contract expiry date31 August 2028in 2 years

About the buyer

North Devon District Council is a local authority serving Barnstaple and the wider North Devon district. Higher-value processes can include a Suitability Questionnaire stage before an Invitation to Tender is issued. The council buys collaboratively through the Devon Procurement Partnership, working with Devon authorities, police and fire services on shared contracts and framework agreements. The Procurement Team, based within Legal Services, manages the council's procurement function.

Over the past 5 years, most of North Devon District Council's contract awards have been in construction work, health and social work and software and information systems.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@north-devon-district-council.gov
Commercial Director	+44 •••• ••••••	••••••••@north-devon-district-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@north-devon-district-council.gov
Category Lead	+44 •••• ••••••	••••••••@north-devon-district-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@north-devon-district-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@north-devon-district-council.gov