Digital Platform
Details
- Supplier(s)
- Netcall Technology Limited
- Value
- £1,395,369
- Duration
- 3 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 29 July 2026
- Source
- uk:find_a_tender
Tender description
The contract is for the provision of a Digital Service Platform to support the delivery and management of customer-facing services across Central Bedfordshire Council. The solution will provide digital forms, customer self-service, workflow and case management, customer relationship management (CRM), automation and integration capabilities, together with implementation, configuration, training, support and maintenance services. The platform will be supplied as a cloud-based solution and will integrate with the Council's existing systems to support the delivery of digital services and ongoing service improvement. ## Contract award
Timeline
- Completed: Award date20 June 2026
- Completed: Award published29 July 2026Current notice
- Next: Contract expiry date3 July 2029in 3 years
About the buyer
Central Bedfordshire Council buys as a local authority, running its own procurement function for the area. Framework agreements are used to source many of these larger contracts. Smaller requirements are bought by direct quote from the relevant service area. The council does not use a preferred or approved list of suppliers.
Over the past 5 years, most of Central Bedfordshire Council's contract awards have been in construction work, architectural and engineering services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov |
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