Digital Platform
Details
- Supplier(s)
- Netcall Technology Limited
- Value
- £1,395,369
- Duration
- 3 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 29 July 2026
- Source
- uk:find_a_tender
Tender description
The contract is for the provision of a Digital Service Platform to support the delivery and management of customer-facing services across Central Bedfordshire Council. The solution will provide digital forms, customer self-service, workflow and case management, customer relationship management (CRM), automation and integration capabilities, together with implementation, configuration, training, support and maintenance services. The platform will be supplied as a cloud-based solution and will integrate with the Council's existing systems to support the delivery of digital services and ongoing service improvement. ## Contract award
Timeline
- Completed: Award date20 June 2026
- Completed: Award published29 July 2026Current notice
- Next: Contract expiry date3 July 2029in 3 years
About the buyer
Central Bedfordshire Council buys as a local authority, running its own procurement function for the area. Every tender is published on In-Tend, the council's electronic tendering portal, where suppliers register to view documents. Larger requirements are advertised on the Find a Tender Service, with Contracts Finder used for lower-value opportunities. Framework agreements are used to source many of these larger contracts. Smaller requirements are bought by direct quote from the relevant service area. The council does not use a preferred or approved list of suppliers. Registering on the portal does not guarantee inclusion in requests for quotations.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Central Bedfordshire Council's contract awards have been in construction work, architectural and engineering services and business services.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov |
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