Awarded contract

IT Support Services

Details

Value
£4,332,725
Duration
2 years
Topic
Computer-related services
Published
22 July 2026

Tender description

The provider will deliver end-to-end IT support services for an incoming cohort of staff, ensuring a seamless onboarding and operational experience from day one. Services will include Service Desk support (1st, 2nd and where required 3rd line), desktop and endpoint management, infrastructure support, and overall service delivery management. The provider will be responsible for user provisioning, device deployment and configuration, incident and request management, monitoring and maintenance of IT infrastructure, and resolution of technical issues across workplace technologies. This is an interim arrangement whilst NHFT transition services. This contract is subject to Trust Board Approval. ## Contract award Title: IT Support Services

Timeline

  1. Completed: Award published22 July 2026
    Current notice
  2. Completed: Award date22 July 2026
  3. Next: Contract expiry date14 September 2028in 2 years

About the buyer

Northamptonshire Healthcare NHS Foundation Trust is a community and mental health trust that buys as an NHS trust. Care covers mental health, learning disabilities, autism and adult community services. The trust serves Northamptonshire and provides some specialist services in neighbouring counties.

Over the past 5 years, most of Northamptonshire Healthcare NHS Foundation Trust's contract awards have been in health and social work and IT services.

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Decision makers

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