Customer Experience Measurement Solution
Details
- Buyer
- CalMac Ferries Ltd
- Topic
- Customer survey services
- Published
- 13 July 2026
- Submission
- 13 August 2026
Tender description
CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback. Lot 1: CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice CX measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.
Timeline
- Completed: Tender published13 July 2026Current notice
- Completed: Submission date13 August 2026
About the buyer
CalMac Ferries Ltd operates the Clyde and Hebrides ferry services, and buys as a local organisation owned by Scottish Ministers through David MacBrayne Ltd. Procurement for the David MacBrayne Group, including CalMac, is led by a Head of Procurement. That role reports to the Group Finance Director. Caledonian Maritime Assets Ltd owns the vessels and piers that CalMac leases. The stated aim of group procurement is best value for money.
Over the past 5 years, most of CalMac Ferries Ltd's contract awards have been in fuel and energy, IT services and electrical equipment and lighting.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@calmac-ferries-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@calmac-ferries-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@calmac-ferries-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@calmac-ferries-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@calmac-ferries-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@calmac-ferries-ltd.gov |
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