Provision of an IT Service Management (ITSM) Solution
Details
- Buyer
- NI Assembly
- Supplier(s)
- Alemba Ltd
- Value
- £419,000
- Duration
- 4 years
- Topic
- Industry specific software package
- Published
- 8 July 2026
- Source
- uk:find_a_tender
Tender description
The Northern Ireland Assembly Commission is procuring a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will: • Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible. • Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service. • Streamline service delivery through automation and integrated workflows. • Improve organisational resilience via knowledge base development and smarter incident management. • Offer real-time reporting and analytics for improved decision-making. • Enable accurate, organisation-wide asset visibility and control. • Ensure change control policies and procedures are adhered to, with improved governance and documentation. ## Contract award Title: Provision of an IT Service Management (ITSM) Solution
Timeline
- Completed: Award published8 July 2026Current notice
- Completed: Award date8 July 2026
- Next: Contract expiry date22 July 2030in 4 years
About the buyer
The Northern Ireland Assembly Commission is the corporate body that provides the staffing, buildings, goods, services and contracts for the Assembly. Small purchases need no formal competition. Larger contracts go through a formal tender using a competitive procurement procedure. Mid-value purchases use a formal quotation exercise with at least three suppliers. The Commission works with public bodies on joint contracts and follows each framework's call-off process.
Over the past 5 years, most of NI Assembly's contract awards have been in IT services, software and information systems and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@ni-assembly.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@ni-assembly.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@ni-assembly.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@ni-assembly.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@ni-assembly.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@ni-assembly.gov |
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