Preliminary Market Engagement: Customer Data Project
Details
- Topic
- Data capture services
- Published
- 26 June 2026
- Submission
- 10 July 2026
- Source
- uk:procontracts
Tender description
WCHG is seeking an experienced supplier to support the collection and verification of customer data across a minimum of 5,000 households, with the potential for further surveys and re-contact activity. The supplier must deliver inclusive and empathetic customer engagement, achieve strong response rates (targeting over 60%), provide translation and safeguarding support, and ensure high standards of data quality, security, governance, auditability and reporting. The solution should be scalable to meet future requirements and support WCHG in improving services and achieving equitable outcomes for residents. The indicative contract duration is 12 months, from 1 September 2026 to 31 August 2027 Keywords: Data, Survey, Tenant, Customer
Timeline
- Completed: Tender published26 June 2026Current notice
- Completed: Submission date10 July 2026
About the buyer
Wythenshawe Community Housing Group is a housing association managing almost 14,000 homes across Wythenshawe in south Manchester, home to more than 29,000 people. Day-to-day repairs and planned maintenance work are carried out through its in-house team, Wythenshawe Works.
Over the past 5 years, most of Wythenshawe Community Housing Group's contract awards have been in construction work, repair and maintenance, and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@wythenshawe-community-housing-group.gov |
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