Awarded contract

Hands on Technology SR2911423500

Details

Value
£2,500,000
Duration
6 months
Topic
Systems and technical consultancy services
Published
12 June 2026

Tender description

HMRC is running a major procurement for an enterprise CRM Solution. To support informed decision making, business readiness and reduce delivery risk, HMRC will run a short, neutral Hands on Tech ( HoT) accelerator using externally hosted, vendor agnostic sandboxes. HMRC will execute HMRC-owned scenario packs (Standardised scripts, seed data approach and non functional probes) to observe behaviours such as data models, workflow/case handling, reporting /MI and integration options in a controlled way

Timeline

  1. Completed: Award date27 April 2026
  2. Completed: Award published12 June 2026
    Current notice
  3. Next: Contract expiry date26 October 2026in 1 month

About the buyer

HM Revenue & Customs (HMRC) is the UK's tax, payments and customs authority, and buys as a non-ministerial government department through its own Commercial Directorate. Contract opportunities are advertised on the government's Find a Tender service. Suppliers register interest in live opportunities through the SAP Ariba eSourcing system. Core supplier details are recorded once on the Central Digital Platform. HMRC aims to trade with small and medium-sized businesses wherever feasible. Much of this procurement flows through Crown Commercial Service frameworks and dynamic markets. HMRC's own Purchase Order Terms and Conditions govern its lowest-value, lowest-complexity contracts.

Procurement spend from central entities makes up 66% of overall UK public spend.

Over the past 5 years, most of HMRC's contract awards have been in IT services, software and information systems and business services.

Relevant CPV codes

  • 72220000 · Systems and technical consultancy services

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Decision makers

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