Collection & Recovery Services
Details
- Supplier(s)
5 suppliers
- Advantis Credit Ltd
- CONEXUS RECOVERY & FIELD SERVICES LIMITED
- ORBIT CREDIT SERVICES LIMITED
- PHILLIPS & COHEN ASSOCIATES (UK) LIMITED
- UK Search Limited
- Value
- 19,800,000
- Duration
- 4 years
- Topic
- Legal services
- Published
- 9 June 2026
- Source
- uk:find_a_tender
Tender description
We are seeking to establish a new Collections & Recovery Services Framework that supports a redesigned operating model. This framework will be flexible, scalable, and adaptable, enabling innovation and continuous improvement in line with evolving business needs. The procurement will be conducted in full compliance with the Procurement Act 2023, and aims to deliver: Cost efficiency and value for money Enhanced recovery outcomes Improved customer experience The new approach will modernise our debt recovery strategy by: Introducing early-stage digital collection solutions to reduce default rates Enabling proactive customer engagement earlier in the recovery journey Maximising return on investment (ROI) through smarter, data-driven interventions Suppliers will be expected to demonstrate capability in delivering effective, customer-centric recovery solutions that align with our strategic goals and regulatory obligations. ## Contract award Title: DEBT COLLECTION AND RECOVERY SERVICES Lots: - Lot 1: Digital & Engagement Collections - Lot 2: Trace, Recovery & Legacy Debt Management - Lot 3: Litigation Management - Lot 4: Probate & Deceased Account Management
Timeline
- Completed: Award published9 June 2026Current notice
- Completed: Award date9 June 2026
- Next: Contract expiry date23 November 2030in 4 years
About the buyer
Southern Water Services Ltd supplies water and wastewater services to more than four million customers across the South East of England, buying as a regulated utility with its own commercial team. Three supplier frameworks now speed sourcing for large environmental projects. A team spanning category management, supplier and contract management, energy, fleet and quantity surveying oversees purchasing.
Over the past 5 years, most of Southern Water Services Ltd's contract awards have been in waste, cleaning and environmental services, architectural and engineering services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@southern-water-services-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@southern-water-services-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@southern-water-services-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@southern-water-services-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@southern-water-services-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@southern-water-services-ltd.gov |
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