Future Procurement of Customer Contact Platform and Associated Services
Details
- Topic
- Software package and information systems
- Published
- 3 June 2026
- Source
- uk:find_a_tender
Tender description
Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability. This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support. The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.
Timeline
- Completed: Pre-tender published3 June 2026Current notice
About the buyer
Transport for Greater Manchester is the local transport body behind the Bee Network, buying with its own team of CIPS-qualified procurement professionals. Established frameworks, run either externally or in-house, cover much of what TfGM buys for ease and speed. Bus contracts follow a separate route, procured through the Bee Network's bus franchising model. Suppliers can reach the procurement team directly by email for guidance on bidding.
Over the past 5 years, most of Transport for Greater Manchester's contract awards have been in business services, transport services and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-greater-manchester.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-greater-manchester.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-greater-manchester.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-greater-manchester.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-greater-manchester.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-greater-manchester.gov |
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