28659 - Cloud Call Centre Replacement Delivery Proposal
Details
- Supplier(s)
- Delt Shared Services Ltd
- Value
- £20,613
- Published
- 3 June 2026
- Source
- uk:procontracts
Tender description
Cloud Call Centre Replacement Costs and time associated with working at risk. The proposal covers the following activities and deliverables: • Requirements analysis (Delt) • Procurement of RingCentral (Delt) • Network Readiness Assessment (Delt/RingCentral) • Porting of existing phone numbers (Delt / RingCentral) • Re-creation of call flows and IVRs (RingCentral) • Discovery of a call recording solution with suitable and cost-effective storage for the required time. • Review and Implementation of required firewall changes (Delt) • Deployment of RingCentral software (Delt) • Testing and UAT (Delt/RingCentral) • User training and knowledge transfer (RingCentral)
Timeline
- Completed: Award published3 June 2026Current notice
- Completed: Award date3 June 2026
- Completed: Contract expiry date30 June 2026
About the buyer
Plymouth City Council buys as a local authority, running its own Procurement Service for construction, facilities management, professional services, and environment and transport contracts. A separate Strategic Co-operative Commissioning Team handles social care and healthcare contracts instead.
A rolling Capital Procurement Pipeline gives suppliers advance notice of upcoming construction and infrastructure work.
Over the past 5 years, most of Plymouth City Council's contract awards have been in IT services, construction work and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@plymouth-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@plymouth-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@plymouth-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@plymouth-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@plymouth-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@plymouth-city-council.gov |
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