Pre market Engagement for Out of Hours Call Service
Details
- Value
- £241,758
- Topic
- Telephone-answering services
- Published
- 29 May 2026
- Submission
- 19 June 2026
- Source
- uk:find_a_tender
Tender description
Plymouth Community Homes (PCH) currently provides an Out of Hours Repairs and ASB service through a third party so tenants can report Emergency repairs out of hours. Ahead of the full procurement process PCH wish to undertake pre-market engagement to explore supplier options and services available. The regulatory landscape for social housing has evolved significantly in recent years, with enhanced safety requirements, strengthened consumer standards, and greater regulatory scrutiny. As a result, we are seeking OOH service partners who can deliver reliable, compliant, customer focused services backed by strong reporting and robust operational resilience. Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide focused services backed by strong reporting and robust operational resilience. Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide high quality triage and response to ensure tenant safety and satisfaction
Timeline
- Completed: Pre-tender published29 May 2026Current notice
About the buyer
Plymouth Community Homes is a housing association based in Plymouth, with its own dedicated procurement team handling supplier tenders and contracts. Tenders are advertised through the EU Supply portal, where suppliers register free to bid or receive alerts. Suppliers must sign up to a Supply Chain Code of Conduct before doing business with the association. That code sits alongside separate policies covering health and safety, data protection, fire safety and safeguarding. Procurement decisions follow a stated commitment to openness, transparency and fairness. Orders fall under Plymouth Community Homes's own terms and conditions, except for construction contracts agreed separately.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of Plymouth Community Homes's contract awards have been in construction work, business services and architectural and engineering services.
Relevant CPV codes
- 79510000 · Telephone-answering services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@plymouth-community-homes.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@plymouth-community-homes.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@plymouth-community-homes.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@plymouth-community-homes.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@plymouth-community-homes.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@plymouth-community-homes.gov |
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