P-3271 IT Hardware Maintenance and Support Services
Details
- Buyer
- Translink
- Supplier(s)
- Capita Business Services Ltd
- Value
- £3,000,000
- Duration
- 3 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 29 May 2026
- Source
- uk:find_a_tender
Tender description
Translink is seeking to appoint a single supplier to support their Information Services Division with delivery of the following service areas: a. Hardware maintenance (physical servers, SAN/NAS, client devices eg laptops, desktops, and printers) b. Out of hours support (break / fix SLA for physical servers - 24 hours per day, 7 days per week, with a 4 hour response, 4 hour fix agreement). c. Business continuity services and testing d. Transition and transformation services (e.g. transition from one operational site(s) to an alternative/implementing new services e.g. print management.) ## Contract award
Timeline
- Completed: Award published29 May 2026Current notice
- Completed: Award date29 May 2026
- Next: Contract expiry date13 June 2029in 3 years
About the buyer
Translink operates Northern Ireland's public bus, rail and Metro services, and buys as a local transport group with its own procurement department. This department covers Ulsterbus, Northern Ireland Railways and Citybus under one function. Strategic sourcing for the wider Group also sits within this team. The department holds Centre of Procurement Expertise status, one of nine in Northern Ireland. Live notices are also flagged on Twitter under the #TranslinkB2B tag. A Supplier Hub gives current suppliers a single access point for tender opportunities.
Over the past 5 years, most of Translink's contract awards have been in transport equipment, construction work and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@translink.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@translink.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@translink.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@translink.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@translink.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@translink.gov |
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