Business Central Support and Development Service

Tender description

The Business Central (BC) solution has been implemented to provide the following Business functionality: • Financial Transaction Management including General Ledger • Purchase to Pay process - that allows end users to request purchase orders, receive goods and services and process the subsequent purchase invoice through to vendor payment (includes integration with Continia Document Capture). We developed the solution using a third-party Partner in two phases. We continue to roll out additional small changes, projects and enhance the systems as per our business requirements. We currently have approximately 80 internal users and 20 Finance/IT users who access the tool via a browser client either onsite or via a VPN connection. We are looking for a partner to provide 1. Technical Support for the BC environment o Yearly support contract to accommodate up to 40 support tickets per year (we currently average 1 ticket per month) o Wave Release management service  A comprehensive managed service that oversees and implements the biannual Microsoft Wave updates, ensuring all necessary changes are actioned seamlessly.  Support that prepares a dedicated test environment for client validation, including clear guidance and documentation to facilitate effective testing.  Deployment of updates to the live system, finalized upon client approval of the test results, ensuring a controlled and reliable transition 2. A capacity to develop and make changes and 3. Development/consultancy resource to deliver the business portfolio of work (projects) (Please note that both change and project work will be driven by business needs so is not guaranteed.) In addition to the points above, the Continia service is currently managed and billed through our Business Central partner, with all associated costs passed on to the GPhC. Ideally, we would like to maintain this arrangement going forward. For an initial contract period of two years with the possibility of two one-year extensions. For most of the work, we expect the partner to work as an extension of our internal team and under our internal team's instruction/guidance. However, some stand-alone projects may be entirely outsourced to the Partner when no internal resource is available. We envisage that before a partner takes over responsibility to deliver the above services, we will need to carry out a knowledge transfer exercise. ## Contract award