Awarded contract

NP885326 Paragon CRM System Support

Details

Value
£90,000
Topic
Software package and information systems
Published
7 April 2026

Tender description

managed service support for a Customer Relationship Management system Lot 1: managed service support for a Customer Relationship Management system

Timeline

  1. Completed: Award date31 March 2026
  2. Completed: Award published7 April 2026
    Current notice

About the buyer

The Common Services Agency, better known as Public Services Delivery Scotland (PSD Scotland), procures goods and services for NHS Scotland's hospitals and health boards. Suppliers register through Scotland's Supplier Journey before bidding for any contract. Tenders are advertised on the Public Contracts Scotland portal under the Common Services Agency buyer profile, no registration required. National Procurement, PSD Scotland's central buying team, sources high-volume items such as medical supplies and pharmaceuticals for the whole health service. Individual health boards manage smaller, local contracts separately. Larger notices also appear through the Tenders Direct and SIMAP services.

£434bn was the total UK public sector procurement spend in FY 2025/26.

Over the past 5 years, most of PSD Scotland's contract awards have been in IT services, medical equipment and pharmaceuticals and education and training.

Relevant CPV codes

  • 48000000 · Software package and information systems

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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