Tooling for UCD
Details
- Supplier(s)
- USERTESTING TECHNOLOGIES LIMITED
- Value
- £317,568
- Duration
- 3 years
- Topic
- IT software package
- Published
- 11 March 2026
- Source
- uk:contracts_finder
Tender description
An online research tool that enables capture of real-time feedback from users to help improve products, services and experiences. A tool essential for User Researchers to conduct effective testing of usability, design, and user experience.
Timeline
- Completed: Award date9 March 2026
- Completed: Award published11 March 2026Current notice
- Next: Contract expiry date8 March 2029in 2 years
About the buyer
The Financial Conduct Authority regulates the UK's financial services industry, and buys as a central government body with its own procurement function. Every tender runs through Atamis, the FCA's eTendering portal, with opportunities also advertised on Find a Tender and Contracts Finder. Larger contracts fall under the Public Contract Regulations 2015 once they pass a set threshold. Both pan-government and FCA-tendered framework agreements offer alternative routes to market. A Supplier Code of Conduct, updated in 2022, covers climate change, resilience and data protection standards for suppliers. An ethical procurement standard applies to purchases wherever possible.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of the Financial Conduct Authority's contract awards have been in IT services, business services and software and information systems.
Relevant CPV codes
- 48517000 · IT software package
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov |
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