Awarded contract

ChatHealth Software

Details

Supplier(s)
Leicestershire Partnership NHS Trust (LPT)
Value
£25,155.65
Topic
Miscellaneous health services
Published
13 March 2026

Tender description

ChatHealth is a secure messaging service which allows end service users to use their smartphones and mobile devices to have two-way conversations with clinical teams. Using ChatHealth helps clinical teams to provide timely and convenient access to confidential health advice. Lot 1: Key patient benefits include: • Improved choice for service users about how to access healthcare. • Overcomes stigma - contacts often begin anonymously. • Easier access for vulnerable groups - e.g., improved uptake from adolescent males compared with face-to-face clinics. Value for money: • Earlier contact, due to low barriers to access, prevents escalation to more costly interventions. • Released time to care if implemented with a triage model, only a small percentage of messaging-based enquiries get escalated to face to face intervention. • Improved inter agency working and reduced duplication.

Timeline

  1. Completed: Award date26 February 2026
  2. Completed: Award published13 March 2026
    Current notice

About the buyer

Cambridgeshire Community Services NHS Trust was a community health trust based in St Ives. The trust provided health visiting, school nursing and speech and language therapy. On 1 April 2026 the trust merged into East of England Community Health and Care NHS Trust.

Several clinical services were awarded directly under the Provider Selection Regime.

Over the past 5 years, most of Cambridgeshire Community Services NHS Trust's contract awards have been in health and social work, business services and printed matter.

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