CBMDC 462 - automated telephony call routing solution
Details
- Supplier(s)
- Netcall Technology Limited
- Value
- £41,252
- Duration
- 2 years
- Topic
- Telephone switchboards
- Published
- 12 March 2026
- Source
- uk:contracts_finder
Tender description
Automated telephony call routing solution, including Liberty Contact Portal, SolutionCare and Speech Recognition and Tuning. Used in the contact centre for external calls. Procured via NHS Patient Healthcare Communications and Related IT Services framework - Lot 1: Patient Messaging Services 2 year, with 1 x 12 month extension
Timeline
- Completed: Award published12 March 2026Current notice
- Completed: Award date1 April 2026
- Next: Contract expiry date31 March 2028in 2 years
About the buyer
City of Bradford Metropolitan District Council is the local authority for the Bradford district and buys works, goods and services under its Contract Standing Orders. Opportunities are advertised on YORtender, the regional e-procurement portal. A new Atamis portal, free to register on, is replacing YORtender. Full tenders are also published on the Central Digital Platform in line with national thresholds. Above the quotation level, an existing framework or dynamic purchasing system is considered before a new tender. Procurement Services, led by a Head of Procurement, runs the process and approves any departure from corporate contracts.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of City of Bradford Metropolitan District Council's contract awards have been in IT services, construction work and health and social work.
Relevant CPV codes
- 32543000 · Telephone switchboards
- 72000000 · IT services: consulting, software development, Internet and support
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@city-of-bradford-metropolitan-district-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@city-of-bradford-metropolitan-district-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@city-of-bradford-metropolitan-district-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@city-of-bradford-metropolitan-district-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@city-of-bradford-metropolitan-district-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@city-of-bradford-metropolitan-district-council.gov |
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