TSM and Customer Feedback Surveying Services
Details
- Buyer
- Connexus Housing Ltd
- Supplier(s)
- Acuity Research & Practice
- Value
- £103,000
- Duration
- 2 years
- Topic
- Survey services
- Published
- 3 March 2026
- Source
- uk:find_a_tender
Tender description
Connexus requires a qualified provider to design, deliver, and report on Tenant Satisfaction Measure (TSM) perception surveys in full compliance with the Regulator of Social Housing’s guidelines. Other satisfaction surveys will also be required such as new tenant surveys (up to 500 p.a.) and other service area feedback surveys, such as ASB, new kitchen/bathroom installations, and/or others as required. These are not expected to exceed 1,000 combined surveys p.a. (excluding TSMs). ## Contract award
Timeline
- Completed: Award published3 March 2026Current notice
- Completed: Award date3 March 2026
- Next: Contract expiry date31 March 2028in 17 months
About the buyer
Connexus Housing Ltd is a rural housing association based in Craven Arms, serving Shropshire and Herefordshire. Connexus manages over 10,000 affordable rented homes across both counties. Suppliers can sign up for procurement updates through a form on the Connexus website. Connexus has run a four-year Major Asset Works Framework for principal contractor services. Requests for information help Connexus shape its procurement plans. Meet the Buyer events let suppliers learn about procurement plans and criteria.
Over the past 5 years, most of Connexus Housing Ltd's contract awards have been in business services, construction work and communications equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@connexus-housing-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@connexus-housing-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@connexus-housing-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@connexus-housing-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@connexus-housing-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@connexus-housing-ltd.gov |
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