Contract for The Provision of a CRM Solution
Details
- Supplier(s)
- Netcall Technology Limited
- Value
- £852,330
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 2 March 2026
- Source
- uk:contracts_finder
Tender description
The Council intends to procure a strategic Customer Relationship Management (CRM) platform to enable it to transform the customer and staff experience. The CRM platform will provide a proactive customer experience, automate processes and provide workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff. The strategic platform will replace our main existing CRM and workflow tools by either bringing them together in one place or offering an alternative solution to the CRM that we currently have in place. Further information and the ITT documents are available via the OPEN Tender portal. A Prior Information Notice was published on the 17th December 2024 to inform suppliers about market engagement.
Timeline
- Completed: Award date16 February 2026
- Completed: Award published2 March 2026Current notice
- Next: Contract expiry date15 February 2029in 2 years
About the buyer
Northumberland County Council delivers local government services across Northumberland and buys as a local authority through its procurement team. Tender opportunities are published through Open, the council's procurement system that replaced the North East Procurement Organisation portal. Suppliers register free of charge on Open before bidding for contracts. Open also carries procurement opportunities from regional local authorities across the North East. A public contracts register lists the council's live and awarded agreements for transparency. A Supplier Incentive Programme also lets registered suppliers opt into early payment on invoices.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Northumberland County Council's contract awards have been in construction work, software and information systems and architectural and engineering services.
Relevant CPV codes
- 48000000 · Software package and information systems
- 72212445 · Customer Relation Management software development services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@northumberland-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@northumberland-county-council.gov |
101 similar open tenders
See more open tenders related to Contract for The Provision of a CRM Solution.
- Open tender
Bolton Cares Care Recording System
- Open tender
Network Operating System (Cisco)
- Open tender
Westcountry Schools Trust - CAFM System
- Open tender
Integrated Project Management Office (IPMO)
Related topics
Topics related to Contract for The Provision of a CRM Solution, ranked by notice volume.
- 3,218£92.8bn
- 4,653£127.0bn
- 1,648£38.1bn
- 3,802£136.9bn
- 32,397£2.0tn
Related buyers
Buyers similar to Northumberland County Council.
- 1,592£17.1bn
- 1,367£1.6bn
- 1,049£3.2bn
- 993£1.8bn
- 884£2.5bn
- 841£927.5m
- 833£390.3m
- 770£18.2bn
- 699£623.2m
- 625£2.4bn
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
