Contract for the provision of IBCA Digital Service Management Tooling
Details
- Buyer
- Cabinet Office
- Supplier(s)
- Freshworks Inc.
- Value
- £279,081
- Duration
- 3 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 22 December 2025
- Source
- uk:contracts_finder
Tender description
Provision of IBCA wide ITSM tool, adopted across all technical and specialist resolver teams as well as end users where appropriate.
Timeline
- Completed: Award date15 December 2025
- Completed: Award published22 December 2025Current notice
- Next: Contract expiry date14 December 2028in 2 years
About the buyer
The Cabinet Office is a central government ministerial department that supports the Prime Minister, with its own commercial teams handling procurement. Much of its procurement runs through framework agreements, including those set up by the Crown Commercial Service. The department publishes targeted actions to increase its business with small and medium-sized enterprises. Central commercial teams based here combined with the Crown Commercial Service in 2026 to form the Government Commercial Agency.
Over the past 5 years, most of the Cabinet Office's contract awards have been in IT services, business services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cabinet-office.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cabinet-office.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cabinet-office.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cabinet-office.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cabinet-office.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cabinet-office.gov |
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