Out of Hours Contact Centre Services
Details
- Value
- £1,104,250
- Topic
- Telephone-answering services
- Published
- 12 December 2025
- Submission
- 19 January 2026
- Source
- uk:find_a_tender
Tender description
The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety. The out of hours service is required during the hours of 8pm to 8am Monday to Friday and from 8pm on Friday through to 8am on Monday and includes all public holidays. The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls. It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat.
Timeline
- Completed: Tender published12 December 2025Current notice
- Completed: Submission date19 January 2026
About the buyer
The Guinness Partnership Ltd is one of England's largest housing associations, providing affordable homes and care. Larger projects often draw on framework agreements already tendered by regional buying organisations such as ESPO or Procurement for Housing. The organisation also runs its own regional framework for planned investment and major works, covering multiple regions across England. Appointed regional contractors deliver repairs, retrofit, decarbonisation and fire safety work under that framework.
Over the past 5 years, most of The Guinness Partnership Ltd's contract awards have been in construction work, architectural and engineering services and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-guinness-partnership-ltd.gov |
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