Awarded contract

Background Checking Services

Details

Buyer: Financial Ombudsman Service
Supplier(s): Matrix SCM
Value: £298,800
Duration: 3 years
Topic: Investigation services
Published: 24 November 2025
Source: uk:find_a_tender

Tender description

Provision of candidate background checking services ## Contract award

Timeline

Completed: Award published24 November 2025
Current notice
Completed: Award date24 November 2025
Next: Contract expiry date28 November 2028in 2 years

About the buyer

Parliament set up Financial Ombudsman Service in 2001 to investigate complaints about financial businesses. Financial Ombudsman Service buys as a central government body. Framework agreements from the Government Commercial Agency and ESPO offer another route to market. Purchases range from building maintenance to professional consultancy. Suppliers must meet its security, data processing and equality standards.

Mini-competitions are run among suppliers on those frameworks.

Over the past 5 years, most of Financial Ombudsman Service's contract awards have been in IT services, business services and software and information systems.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Commercial Director	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Procurement Manager	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Category Lead	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Senior Buyer	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Contracts Manager	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov