Video and Contact Centre Audio Managed Service
Details
- Supplier(s)
- PREMIER BUSINESS AUDIO LIMITED
- Value
- £40,000
- Duration
- 3 years
- Topic
- Radio, television, communication, telecommunication and related equipment
- Published
- 18 November 2025
- Source
- uk:find_a_tender
Tender description
ambridge City Council is looking for a supplier to provide a managed service to support the Council's contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio recording resources and secure file transfer facilities. The supplier should have demonstrable experience of where they have worked with Local Authorities to review and improve IVR routing, enhance customer journeys and increase customer satisfaction rates. Additionally, the supplier should have the capability to, and experience of, creating instructional videos that can be shared with customers to solve a common problem, support them to create an account, or apply for a service. ## Contract award Title: Cambridge City Council - Audio and Video Contact Centre Managed Service
Timeline
- Completed: Award date4 November 2025
- Completed: Award published18 November 2025Current notice
- Next: Contract expiry date30 November 2028in 2 years
About the buyer
Cambridge City Council is a local authority serving Cambridge, running its own procurement function for goods, works and services. Consultancy and similar recurring needs sit on corporate frameworks that can run for up to four years. Specialist training and comparable services can instead be bought through a dynamic purchasing system. The council also draws on frameworks let by national bodies such as Crown Commercial Service and ESPO, applying that framework's own rules.
Over the past 5 years, most of Cambridge City Council's contract awards have been in business services, architectural and engineering services and waste, cleaning and environmental services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cambridge-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cambridge-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cambridge-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cambridge-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cambridge-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cambridge-city-council.gov |
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