Public Engagement and Satisfaction Surveys for West Yorkshire Police
Details
- Supplier(s)
- SMSR
- Value
- £584,500
- Duration
- 3 years
- Topic
- Telephone survey services
- Published
- 18 November 2025
- Source
- uk:find_a_tender
Tender description
West Yorkshire Police have awarded a contract for the provision of a satisfaction programme for the Force's victims as well as ad-hoc public engagement via telephone surveys and other potential consultation methods. Approximately 10,700 satisfaction surveys are currently undertaken by telephone each year as part of an ongoing monthly programme, allowing analysis of the Force to be completed and reported upon. These surveys measure satisfaction with the police service that victims and/or callers have received and allows WYP to identify where improvements could be made. On an ad-hoc basis other mechanisms of consultation and engagement may be required to explore new issues or to increase understanding of themes identified via existing surveys. A wider range of methodologies may be used for this including online surveys, focus groups and face to face surveys. ## Contract award Title: Public Engagement & Satisfaction Surveys for West Yorkshire Police
Timeline
- Completed: Award published18 November 2025Current notice
- Completed: Award date18 November 2025
- Next: Contract expiry date31 December 2028in 2 years
About the buyer
West Yorkshire Police polices the county of West Yorkshire, and buys as a blue light body with its own Procurement Team. Tenders are advertised through the National BlueLight E-Commercial Portal, the sector's shared tendering system. The portal runs on the Atamis platform, with its own supplier support helpdesk. Registering with one force gives suppliers access to opportunities published by every force on the same system. Contract Standing Orders set out the force's procurement rules, processes and approval thresholds. Separate standard terms and conditions cover goods, services, IT and consultancy contracts.
The top 10 blue light buyers spent a collective £2.2bn between FY2021 and FY2025.
Over the past 5 years, most of West Yorkshire Police's contract awards have been in software and information systems, office and computing equipment and IT services.
Relevant CPV codes
- 79311210 · Telephone survey services
- 79342311 · Customer satisfaction survey
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@west-yorkshire-police.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@west-yorkshire-police.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@west-yorkshire-police.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@west-yorkshire-police.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@west-yorkshire-police.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@west-yorkshire-police.gov |
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