PRO004931-Services-Contract-Contact Centre Resources
Details
- Supplier(s)
- CONCENTRIX TSC UK LTD
- Value
- 6,600,000
- Duration
- 1 year
- Topic
- Telephone-answering services
- Published
- 21 November 2025
- Source
- uk:find_a_tender
Tender description
The scope is to include all provisions necessary to create additional resource and capacity to support UU's in-house contact centres. It is anticipated that there will be a consistent resource requirement throughout each contract year, with increased capacity during peak billing periods. The objective is to appoint a specialist vendor capable of delivering high-quality, scalable, billing-related customer services across voice and, potentially, digital channels. The agreement includes a comprehensive service proposal, covering: • Staffing and training model • Technology stack (IT and telephony setup) • Governance and reporting structure • Quality assurance approach • Supplier readiness for mobilisation ahead of January billing peak ## Contract award
Timeline
- Completed: Award date20 November 2025
- Completed: Award published21 November 2025Current notice
- Next: Contract expiry date7 December 2026in 1 month
About the buyer
United Utilities Water Ltd is the regulated water and wastewater utility for the North West of England, and buys through its own commercial department. Category managers within the commercial department oversee markets such as construction and engineering. Large infrastructure schemes, including the Haweswater Aqueduct Resilience Programme, go to tender as multi-party contracts.
Over the past 5 years, most of United Utilities Water Ltd's contract awards have been in architectural and engineering services, IT services and waste, cleaning and environmental services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@united-utilities-water-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@united-utilities-water-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@united-utilities-water-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@united-utilities-water-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@united-utilities-water-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@united-utilities-water-ltd.gov |
7 similar open tenders
See more open tenders related to Telephone-answering services.
- Open tender
26-011 - Emergency Call Monitoring Services
- Open tender
External Reporting Line
- Open tender
Conversion Practices Victim Support Service
Related topics
Topics related to PRO004931-Services-Contract-Contact Centre Resources, ranked by notice volume.
- 4,613£217.1bn
Related buyers
Buyers similar to United Utilities Water Ltd.
- 104£7.1bn
- 102£146.5m
- 86£2.9bn
- 69£2.9bn
- 52£4.6bn
- 51£46.2bn
- 48£7.5bn
- 42£48.6m
- 41£201.2m
- 39£106.9m
Finding public sector work shouldn't be hard
Make your next tender search effortless with Stotles. Set up alerts, find decision maker contacts and never miss a good-fit opportunity again.