Alarm Monitoring Service
Details
- Value
- £3,600,000
- Topic
- Alarm-monitoring services
- Published
- 19 November 2025
- Submission
- 15 December 2025
- Source
- uk:find_a_tender
Tender description
The key objectives of this contract is to provide:- a) A call monitoring/handling service certified by the TEC Service Association Quality Standards Framework (QSF) as determined by the TEC Quality Ltd. b) An ARC platform enabling the supplier’s Operators to communicate with our residents via our analogue and digital TEC equipment. c) An appropriate response to calls emanating from communal systems (e.g. fire alarm systems, door entry systems and lifts). d) An out of hours repairs handling service. The Contract will be for a term of 8 years (the Term). The contract will have break clauses included
Timeline
- Completed: Tender published19 November 2025Current notice
- Completed: Submission date15 December 2025
About the buyer
Clarion Housing Group is a housing association that runs its own procurement team for goods, works and services across England. Tenders are advertised through the Delta eSourcing portal, where suppliers register free to bid. Several Dynamic Purchasing Systems cover areas such as asset management, building safety, cladding replacement and general building works. Suppliers are assessed through Achilles Information Limited, with Silver+ Achilles Network status encouraged though not required. Social value and environmental impact are weighted criteria in major procurements. Dedicated working groups coordinate delivery with key contractors including Engie, United Living and Wates.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of Clarion Housing Group's contract awards have been in business services, architectural and engineering services and financial and insurance services.
Relevant CPV codes
- 79711000 · Alarm-monitoring services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@clarion-housing-group.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@clarion-housing-group.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@clarion-housing-group.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@clarion-housing-group.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@clarion-housing-group.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@clarion-housing-group.gov |
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