Awarded contract

Provision of Revenues and Benefits Processing Services

Details

Buyer: Glasgow City Council
Supplier(s): Capita Business Services Ltd
Value: £464,000
Topic: Benefit services
Published: 12 November 2025
Source: uk:public_contracts_scotland

Tender description

The council required to procure a fully managed supply of services in respect of Council Tax and Benefits Claims to compliment the in-house team. The primary focus for the service requirement is Universal Credit changes (and related processes) for the council caseload claiming Council Tax reduction and updating Council Tax Liability changes. Lot 1: The Council required to procure a fully managed supply of services in respect of Council Tax and Benefits Claims to compliment the inhouse team during this particularly demanding time on the service. The primary focus for the service requirement will be on Universal Credit Changes (and related processes) for the Council caseload claiming Council Tax Reduction. In addition, the supplier will assist the Council with updating Council Tax liability changes.

Timeline

Completed: Award date4 November 2025
Completed: Award published12 November 2025
Current notice

About the buyer

Glasgow City Council is a Scottish local authority that advertises its tenders through Public Contracts Scotland. Suppliers register on Public Contracts Scotland-Tender to receive alerts for opportunities matching their business. The council also publishes its live contracts and forthcoming tender opportunities in its own dedicated contract register. That register is hosted on the same Public Contracts Scotland platform for public viewing. Procurement decisions and contract standing orders are overseen by the council's Contracts and Property Committee. Glasgow is moving suppliers onto a new Supplier Portal to handle electronic invoicing for its contracts.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Glasgow City Council's contract awards have been in architectural and engineering services, construction work and repair and maintenance.

Relevant CPV codes

75310000 · Benefit services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@glasgow-city-council.gov
Commercial Director	+44 •••• ••••••	••••••••@glasgow-city-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@glasgow-city-council.gov
Category Lead	+44 •••• ••••••	••••••••@glasgow-city-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@glasgow-city-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@glasgow-city-council.gov