Awarded contract

AT1366 - Automated Collection of Council Debt

Details

Value
£84,704.37
Duration
2 years
Topic
Software package and information systems
Published
13 November 2025

Tender description

G-Could Contract Award to Voicescape Limited Use of an automated resident engagement platform for the purpose of collecting revenues and increasing collection rates for all elements of the Revenues and Benefits division of LBC which is a statutory service, any income received helps to fund other services within the Local Authority.

Timeline

  1. Completed: Award published13 November 2025
    Current notice
  2. Completed: Award date2 December 2025
  3. Next: Contract expiry date5 October 2027in 11 months

About the buyer

Luton Council is a local authority, and a dedicated procurement team supports departments across the council to buy goods, services and works. The council focuses on local supply chains and jobs and skills markets within its contracts, encouraging local sub-contractors, local recruitment and apprenticeships.

Over the past 5 years, most of Luton Council's contract awards have been in software and information systems, construction work and IT services.

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Decision makers

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