Future NHS Workforce Solution
Details
- Supplier(s)
- Infosys Ltd
- Value
- £1,172,968,000
- Duration
- 10 years
- Topic
- Time accounting or human resources software package
- Published
- 7 November 2025
- Source
- uk:contracts_finder
Tender description
The Authority has procured a supplier to develop a new transformed integrated workforce management solution for the NHS in England and Wales. The current Electronic Staff Record (ESR) service includes HR and payroll; learning; talent management; Total Reward Statements and workforce reporting. It is supported by a supply of systems, support and auxiliary services that enable its effective utilisation. ESR currently pays over 1.9m NHS employees every month, equivalent to around five percent of the UK workforce. The future NHS workforce solution will fulfil the ambition of providing the NHS with a user centred digital workforce solution to empower people from both national and local organisations to carry out their roles effectively and efficiently, supporting them through their journey with the NHS. The supplier will manage the ESR service, transform, develop, implement and manage the future NHS workforce solution and once migration of user organisations completes, decommission the ESR service. Additional information: Link to previous Contract Notice relating to this procurement https://www.contractsfinder.service.gov.uk/Notice/90a6918c-4b89-4f4f-adab-9f13b117a146
Timeline
- Completed: Award date20 October 2025
- Completed: Award published7 November 2025Current notice
- Next: Contract expiry date19 October 2035in 9 years
About the buyer
NHS Business Services Authority operates as a healthcare buyer, delivering national support services across the NHS in England. Much of this procurement flows through framework agreements and the Crown Commercial Service. Commercial teams grade contracts as Gold, Silver or Bronze according to value and risk.
Over the past 5 years, most of NHS Business Services Authority's contract awards have been in education and training, IT services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-business-services-authority.gov |
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