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Awarded contract

Customer Relationship Management (CRM) System

Details

Buyer
Nottinghamshire County Council
Supplier(s)
Digital Interactive Ltd
Value
£105,900
Topic
Software supply services
Published
14 October 2025
Source
uk:find_a_tender

Tender description

An effective CRM to log, record and be able to report on Complaints/ Correspondence/ FOI's/ SAR's/ Police requests & Data Incidents. Lot 1: Nottinghamshire County Council has awarded a contract for the provision of cloud-based software services via a call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software. The contract supports the delivery of an effective CRM to log, record and be able to report on Complaints/Correspondence/FOI's/SAR's/Police Requests and Data Incidents. The supplier was selected following a desktop evaluation of available services on the Digital Marketplace, in accordance with the framework's terms and conditions.

Timeline

  1. Award date17 September 2025
  2. Award published14 October 2025
    Current notice

About the buyer

Nottinghamshire County Council is a local authority whose procurement runs through a single, award-winning centralised team. Suppliers register on EastMidsTenders, the council's online tendering portal, to search for and submit tenders. Contracts above a published threshold are advertised there. The procurement team is organised into categories that mirror the council's own service areas, spanning adult social care, children's and cultural services, the chief executive's office and place-based services. A procurement pipeline lists contracts due for re-tender and new projects over the next two years, and is refreshed annually.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Nottinghamshire County Council's contract awards have been in health and social work, transport equipment and architectural and engineering services.

Relevant CPV codes

  • 72268000 · Software supply services

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Decision makers

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