Expired contract

Creative Services

Details

Buyer: Financial Ombudsman Service
Supplier(s): BIRD
Value: £180,000
Duration: 1 year
Topic: Radio, television, communication, telecommunication and related equipment
Published: 14 October 2025
Source: uk:find_a_tender

Tender description

A supplier service responsible for developing and producing campaign assets across a range of media channels, supporting campaign testing and performance analysis, and collaborating with other agencies to optimise delivery. ## Contract award

Timeline

Completed: Award published14 October 2025
Current notice
Completed: Award date14 October 2025
Completed: Contract expiry date15 October 2026

About the buyer

Parliament set up Financial Ombudsman Service in 2001 to investigate complaints about financial businesses. Financial Ombudsman Service buys as a central government body. Framework agreements from the Government Commercial Agency and ESPO offer another route to market. Purchases range from building maintenance to professional consultancy. Suppliers must meet its security, data processing and equality standards.

Mini-competitions are run among suppliers on those frameworks.

Over the past 5 years, most of Financial Ombudsman Service's contract awards have been in IT services, business services and software and information systems.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Commercial Director	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Procurement Manager	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Category Lead	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Senior Buyer	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov
Contracts Manager	+44 •••• ••••••	••••••••@financial-ombudsman-service.gov