Expired contract

SQR System App

Details

Buyer: Transport for Wales
Supplier(s): ADVANCED NEW TECHNOLOGY LIMITED
Value: £25,007
Duration: 1 year
Topic: Software package and information systems
Published: 10 October 2025
Source: uk:find_a_tender

Tender description

The Customer Operations Team has identified the requirement for a software that accurately reflect the results of the Service Quality Regime (SQR) audits and real time notifications to the action owners to rectify defects in the Time to Fix (TTF). The app will also flag ‘jobs’ that have passed the deadline for necessary follow up action. The Service Quality Regime (SQR) is critical to maintaining the condition of at station and on board assets with periodic inspections carried out, which audit the customer facing touchpoints across the network and onboard all our fleet. The Time to Fix (TTF) is then recorded and measured. ## Contract award

Timeline

Completed: Award published10 October 2025
Current notice
Completed: Award date10 October 2025
Completed: Contract expiry date6 October 2026

About the buyer

Transport for Wales runs and develops the country's rail, bus and active travel networks, buying as a central body with its own procurement and supply chain team.

Pipeline notices and preliminary market engagement notices give suppliers early sight of contracts still to come.

Over the past 5 years, most of Transport for Wales's contract awards have been in business services, construction work and IT services.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@transport-for-wales.gov
Commercial Director	+44 •••• ••••••	••••••••@transport-for-wales.gov
Procurement Manager	+44 •••• ••••••	••••••••@transport-for-wales.gov
Category Lead	+44 •••• ••••••	••••••••@transport-for-wales.gov
Senior Buyer	+44 •••• ••••••	••••••••@transport-for-wales.gov
Contracts Manager	+44 •••• ••••••	••••••••@transport-for-wales.gov